Zip Series caddies have a carry capacity of 44.09lbs. It is advised you do not exceed the carry capacity as it may damage your caddy.

Your lithium battery leads, casing and connections should be regularly inspected for damage and wear. 
If your leads or connections are in need of repair or replacement, please contact your local MGI repair centre for assistance immediately.

Under no circumstances should a Lithium Battery that has been dropped, damaged or immersed in water be connected to a buggy or charger. By doing so you may create a fire hazard or risk the battery catching fire. 
Please contact the MGI Service Centre to arrange a replacement.

MGI caddies are designed to be used in all conditions however a level of caution is required when operating your caddy in wet conditions.

When playing in wet conditions, we recommend carrying a hand towel to wipe away any excessive water from the top box.

Keep your caddy on the fairway and paths when possible and avoid boggy terrain and puddles.

MGI caddies are designed to be as resistant to wet conditions as possible however they are not waterproof.

Under no circumstances should you clean your caddy using a pressure washer or hose.

MGI recommends cleaning away excess debris with a brush and wiping the caddy down with a damp cloth.

Damage to the drive system and electronics due to water ingress is not a manufacturing defect and will not be covered under warranty.

If you experience an issue after playing in wet conditions, please make contact with your Proshop to organise inspection by an authorized MGI technician

Do not leave the battery handle engaged when you stop playing as it will drain your battery.

1. Disconnect the battery from the caddy
2. Hold down the Stop Button on the Remote until both the Lock and Unlock buttons are illuminated – then release the Stop Button.
3. Reconnect the battery
4. The Remote will synchronise with the Top Box – the process will be complete once the Lock and Unlock buttons are no longer illuminated

Please note, if you do not connect the Navigator, as per point 3, with a battery, the Remote will exit Pairing after one minute

The weight of your caddy varies between models.

Zip Navigator AT: 36.37lbs
Zip Navigator: 28.6lbs
Zip X5: 25.9lbs
Zip X3: 24.8lbs
Zip X1: 22lbs

It is recommended to service your caddy every 12 months or every 310miles to ensure optimal performance of your caddy.

Please see the Preventative Maintenance Program that can be found in your user manual.

Approved service centre locations can be found on the MGI website or by contacting us.

We recommend recharging your remote battery when recharging your main battery.

Yes. Charge your new battery for at least 8 hours or overnight before use. The battery charger light will turn to green indicating that the battery is fully charged.

Locate your serial number on your Zip Series buggy, click this link and follow the prompts to register.

mgigolf.com/tools/register

The serial number on your MGI Zip Series caddy can be found in two locations on your caddy. It is 15 digits long and comprises of letters and numbers ie: AZXNV1234567890.

• At the base of the battery mount
• Inside the top box storage compartment

The Zip X1 top box speed number will flash while the X1 is moving. The speed number will return to solid when the X1 is stopped. It is normal for the speed number to flash while the unit is moving.

A quick tap on the start/stop button is all that is needed to operate your MGI caddy. Do not hold the start/stop button down as you may trigger the caddies “sleep mode” function. Your MGI caddy is fitted with a sleep mode function that is activated when the start/stop button is held for 3+ seconds or if your caddy has been dormant for 30 minutes.

Please ensure your battery is fully charged. If so, the caddy may need to be taken to an authorized MGI repair centre for inspection.

MGI caddies are designed for a cart bag. If you have a stand bag, or another branded cart bag, you may require a bag block or a bag rest spacer to make it a more snug fit.

Ensure the handle is locked into the highest position and the top bag support has been lowered into position.

Ensure your wheels are on the correct side and they are locked into the drive position.(X1 and X3 only),  If this is correct, you may need a replacement speed control.

Ensure your wheels are on the correct side and they are locked into the drive position. If this is correct, one of you clutches may be seized (X1 and X3 only), your rear wheels should roll forward freely and lock when pulling back. If one of your wheels does not roll forward freely you may need to replace the wheel.

Lightly lubricate the axles using petroleum jelly. If the problem persists, the caddy may need to be taken to an authorized MGI repair centre for inspection.

Ensure your wheels are on the correct side and they are locked into the drive position. The side of the caddy is determined looking from the rear of the caddy. If this is correct, your front wheel may need adjusting. Please refer to manual for adjustment instructions for the Zip X1, X3, X4 & X5 models.

If your caddy is a Zip Navigator or Zip Navigator AT, please refer to the attached PDF or video for motor trimming instructions.
Please refer to the attached PDF for more information
Watch the tutorial video

Under no circumstances should a Lithium Battery that has been immersed in water be connected to a buggy or charger. By doing so you may create a fire hazard or risk the battery catching fire. Please contact the MGI Service Center to arrange a replacement.

Ensure your wheels are on the correct side and they are locked into the drive position.(X1 and X3 only), If this is correct, the caddy may need to be taken to an authorized MGI repair centre for inspection.

Ensure your wheels are on the correct side and they are locked into the drive position. If this is correct, one of you clutches may be seized (X1 and X3 only), your rear wheels should roll forward freely and lock when pulling back. If one of your wheels does not roll forward freely you may need to replace the wheel

Ensure your wheels are on the correct side and they are locked into the drive position. The side of the caddy is determined looking from the rear of the caddy. If this is correct, your front wheel may need adjusting. Please refer to manual for adjustment instructions for the Zip X1, X3, X4 & X5 models.

If your caddy is a Zip Navigator or Zip Navigator AT, please refer to the attached PDF or video for motor trimming instructions.

Please refer to the attached PDF for more information

Watch the tutorial video here