Possibly the course has recently been updated, hence customer will need to update the course first and retry, Please refer to user manual > Updating Course Data.
If course is still incorrect after update, please request a course update via the App, refer to REPORT MAPPING ISSUE in the user manual on how to submit changes/updates to have the course remapped/updated.
Refer to user manual, section - Report Mapping Issue
Click link to Sureshot User Manuals > https://mgigolf.com/pages/sureshot-axis-manual
Or, select Support on the top of the page > then User Manuals > Sureshot > then your model